At Daily News Track, we believe in transparency, accountability, and the highest standards of journalism. Our Grievance Redressal Mechanism ensures that any complaints or concerns related to our content or services are addressed promptly and effectively.
1. Grievance Redressal Process
If you have a grievance related to any content on Daily News Track, including issues with accuracy, fairness, or violations of ethical standards, please follow these steps:
a. Step 1: Contact Us
You can file your complaint by contacting us directly through:
- Email: grievance@dailynewstrack.in
- Phone: [Insert Phone Number]
- Postal Address: [Insert Office Address]
Please provide the following details when submitting a complaint:
- Your full name and contact information
- A description of the issue or complaint
- The specific article, video, or content piece you are referring to
- Any supporting documents or evidence, if applicable
b. Step 2: Acknowledgment and Investigation
- Once we receive your complaint, we will acknowledge receipt within 7 business days.
- Our editorial team will investigate the issue thoroughly and objectively.
- If necessary, we will consult with the concerned journalist, editor, or contributor.
c. Step 3: Resolution
- After completing the investigation, we will provide you with a resolution within 21 business days. This may include a correction, clarification, removal of content, or other appropriate action, depending on the nature of the grievance.
- If the grievance is upheld, we will ensure that a correction or clarification is issued as soon as possible.
d. Step 4: Escalation
- If you are not satisfied with the resolution, you can escalate the matter to our Editorial Board for further review.
- If the issue still remains unresolved, you may contact the Press Council of India or the Ministry of Information & Broadcasting for further action.
2. Commitment to Transparency
- Daily News Track is committed to transparency in all editorial and operational processes. We believe in resolving grievances fairly and promptly, adhering to the Indian Code of Ethics for Digital News Websites.
3. Contact Details
For complaints or concerns, you can reach out to:
Grievance Officer: Vikash Mali
Email: grievance@dailynewstrack.in